Policies

Gift Certificates:
Our company only accepts Westchester Balloon Company Gift Certificates.

We understand that our company may be on other lists published by other nationwide sellers/brokers of balloon ride certificates, but we do not partner with them and gift certificates must be purchased directly from us. We want to make sure we are building relationships with you directly and not through a third party. If we are unable to provide a ride in your area, we will be happy to refer you to pilots that are closer to you.

Our gift certificates are issued with an expiration date. If you are nearing your expiration date please contact us regarding an extension– gift certificates are transferable, but they are not refundable.

Pricing:
Our rate is $300 per person.

Children:
Children should be at least 7 years old and stand 36” tall

Cancellations:
If we cancel a flight for weather or any reason within our control there are no charges. Hot Air Ballooning is a weather-dependent activity and rescheduling is sometimes required. No show passengers or cancellations within 2 days prior to the scheduled flight will forfeit any deposit or other forms of payment unless their reserved space can be filled by other passengers.

Flight Time:
We try to keep all flights to about 1 hour in the air, but safety is our primary concern and there are often reasons that we will need to land sooner. If your flight is less than 30 mins, we will arrange for you to fly again free of charge. Once the minimum 30 minutes is flown no refunds will be made. The flight, post flight pack- up, and return trip to our point of departure, will take about 2 to 2 1/2 hours from launch time.

Passenger Health:
Our insurance carrier will not allow us to knowingly fly anyone who is pregnant. We have, and will continue to, find a way to accommodate people’s disabilities so they can enjoy this adventure. Please be open with the company and discuss any physical conditions that you have that might need special arrangements. We will decline a flight to anyone who we believe cannot safely accomplish it. Federal law prohibits us from flying anyone who is intoxicated.
Release of liability and assumption of risk agreement:
An insurance industry wide policy, not related to our history or the safety of balloon flying in general, requires us to get a signed waiver from each passenger. We have always operated in a safe and responsible manner and through no personal actions or omissions on our part must comply with this requirement. Please find a copy of the agreement below– you will be required to sign it prior to boarding the balloon and embarking on your flight.

Insurance:
We maintain public liability and passenger insurance coverage appropriate to our operations. We have had no passenger injuries in our operational history.

Privacy Policy:
Any and all personal information such as telephone numbers, email or residence address, etc. that we acquire in the course of our dealings will only be used to facilitate our business relationship with you and we will not sell or share that information with anyone else.